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Many parents and caregivers have questions about the services that we provide and our programs at our centres. Please take a look through the below FAQs for the answers to most questions. If you  can not find the information you are after, please feel free to complete our enquiry form and you will be contacted directly about your questions (click here for our enquiry form)

 What is Long Day Care?

Long Day Care is a centre based form of child care service.  Long Day Care provides all day Quality Education and Care for your child.  Through having age specific classrooms it allows your child to participate in fun filled educational activities to build upon peer social skills by interacting with children of their own age.

 What ages do we cater for?

Age groups can vary centre to centre, but generally we cater for children aged 6 weeks to school age.  Through contacting your nearby centre they will be able to provide you with the specific age groups they cater for.

 What are the operating hours?

The operating hours vary from centre to centre.  Generally they open from 6.30am and close at 6.30pm Monday to Friday, for 52 weeks a year excluding public holidays.  By contacting your nearby centre they will be able to provide you with their specific operating hours. Or, if you have selected your local centre, the opening hours are on our website on the left hand side, along with the rest of the centre location and contact details.

 Does the centre provide meals?

Many of our centres provide healthy nutritious meals including Breakfast, Morning Tea, Lunch and Afternoon Tea.  We research and design our menu’s based on the Nutritional Guidelines for Children and Adolescence as well as the Get up and Grow program. Please contact your local centre directly or through our enquiry form to find out more about meals at your centre (enquiry form click here)

 Does the centre provide nappies and wipes?

Many of our centres do provide nappies and wipes and will assist with toilet training.  Through contacting your nearby centre they will be able to provide you with specific details of what they provide.

 What do I need to pack and bring to Early Learning Centres?

During orientation the Centre Director will provide you with information on what you need to bring each day.  It is important that each item is clearly labeled with the child’s name and some of these items will include:

Change of clothes

A sunsafe hat which covers your child’s ears, neck and face;

Comfort item such as teddy, blanket, dummy (in a sealed container) or photo;

Bottles;

Formula or Expressed milk (if required);

Sipper cups or water bottles;

Nappies, wipes and creams (if your nearby centre does not provide them);

Any medications – This will need to be given directly to the Educators on arrival

 How much does it cost to send my child to an Early Learning Centre?

Daily and Weekly Fees vary from centre to centre, and the cost for individual families will also vary depending on the amount of days your child attends and what classroom they will be in.  You may also be eligible for government assistance. Through contacting your nearby centre as well as the Family Assistance Office they will be able to give you an estimation or quote based on your circumstance.

 What happens if we are absent for the day or my scheduled day falls on a public holiday?

Long Day Care secures your bookings for 52 weeks a year.  If you are absent for the day or your scheduled day falls on a public holiday we still need to cover operating costs and therefore you are charged for the day.  This is an industry standard practice. The Australian Government Assistance, Child Care Benefit is payable for 42 absent days a financial year.

 What happens if we go on Holidays?

If you have planned a Holiday or are intending on your child being absent, notify your Centre Director in writing 2 weeks prior to the leave and your fee’s can be reduced by 50% pro-rata.  The fee is payable to secure your position within the centre.

 What government assistance, benefits or rebates are available?

There are two main subsidies provided by the Australian Government, these being Child Care Benefit (CCB) and Child Care Rebate (CCR).  By contacting the Family Assistance Office/Centrelink they will be able to determine what each family is eligible for. More information on CCB and CCR is available on www.mychild.gov.au or www.humanservices.gov.au.

 What educational programs do Early Learning Centres provide?

All our Early Learning Centre’s provide educational programs guided by an approved framework.  The approved framework we follow is the Early Years Learning Framework which caters for 0-5 year olds.  Our vacation care and school age children are guided by the My Time our Place framework.

Victorian Kindergarten programs also use the Victorian Early Years Learning and Development Framework to guide their educational programs and prepare children for school.

 What support is available to children with additional needs?

Early Learning Centre’s will accommodate, facilitate and support additional needs as best as they can.  Additional needs can vary from minor allergies to learning/development delays and behavioural issues.  Our Centre Directors work closely with their Inclusion Support Facilitators within their local community to provide the best resources and outcomes for the children.  It is best upon enrolment to discuss this with the Centre Director so we can work together on getting the best outcome for your child.

 What is the enrolment process?

We recommend contacting your nearby Early Learning Centre to make an appointment to look through the centre.  This allows the Centre Director to discuss all your questions and for you to feel at ease about where you are enrolling your child.  It also gives you the opportunity to meet with the Educators in the classroom and see the environment that your child be will be involved in day to day.

Upon enrolment you will be requested to complete an enrolment form and return this prior to starting.  Orientation times will also be discussed to allow your child settle in at their own pace.

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